MicrosoftAvailable
MB-910
MB-210 Exam Guide: Dynamics 365 Sales Skills (Retired)
Direct answer: Exam MB-210 (Microsoft Dynamics 365 Sales Functional Consultant) retired on November 30, 2024, and the passing score was 700. Check with us before buying a voucher. The skills it measured are still a useful map for learning Dynamics 365 Sales.
Status first: MB-210 retired on November 30, 2024
Microsoft's official exam page shows a warning: this exam retired on November 30, 2024. The page says to complete the exam before the retirement date for it to count toward your certification. After that date, you should check the related certification page for current requirements.
That matters if you are thinking about buying a voucher. Read the voucher section below, and contact our support if you are unsure.
The material is still useful. It describes what a Dynamics 365 Sales functional consultant is expected to configure, so it works as a learning map.
What the exam proved and who it was for
MB-210 was part of the requirements for Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate. It targeted a functional consultant with sales expertise. That person implements solutions that fit an organization's business requirements, large or small.
The official description lists these responsibilities:
Configure and extend the core sales application.
Support, automate and accelerate the company's sales process.
Find process improvements using Dynamics 365 Sales and wider Microsoft Power Platform features.
Inform solution design for integrations, business process flows, visualizations and custom applications.
Microsoft expected candidates to have these skills:
Strong knowledge of sales processes for business-to-customer and business-to-business scenarios.
The ability to see where a customer's process and core Dynamics 365 Sales align and differ.
Proficiency configuring Microsoft Power Platform, mainly model-driven apps.
Knowledge of Microsoft 365 services and how they interact with Microsoft Dataverse.
This was not a pure admin exam. It rewarded people who think about the sales process first and the settings second.
Skills measured and their weights
The English version was updated on April 19, 2024. These are the weights from the official study guide.
Skill area | Weight |
|---|---|
Configure Dynamics 365 Sales | 35–40% |
Manage core sales features | 30–35% |
Configure additional tools and services | 25–30% |
The largest area, configuration, breaks down like this:
User interfaces: model-driven apps, forms, views, email, Excel and Word templates, the timeline control, Dataverse security concepts, and column mappings on table relationships.
Sales settings: territories and hierarchical territories, auto number settings for quotes, orders and invoices, currencies and fiscal years, sales security roles, sales literature, hierarchy security, the assistant, the business card scanner control, the Kanban control and goal management.
Processes: duplicate detection rules, sales business process flows, the Data Import wizard and exporting data to Excel.
Visualizations: Power BI apps for Sales, among other items.
The study guide notes that bullets under each skill illustrate how it is assessed. Related topics may still appear. Most questions cover generally available features, though commonly used preview features may show up.
Exam facts at a glance
Item | Detail |
|---|---|
Exam | MB-210: Microsoft Dynamics 365 Sales Functional Consultant |
Passing score | 700 |
Languages | English, Japanese, German, French, Spanish, Portuguese (Brazil), Italian, Chinese (Simplified) |
Retirement date | November 30, 2024 |
Related exams | None listed |
Delivery | Was scheduled through Pearson VUE |
For any Microsoft exam registration, Microsoft recommends a personal Microsoft account (MSA). Records tied to a work or school account can be lost when you leave the organization. Microsoft says they are unrecoverable.
If the exam wasn't offered in your preferred language, the study guide says you could request an extra 30 minutes.
Price and voucher terms
Our catalog lists a list price of $165.00 (USD), taken from Microsoft's published exam price. Our price for the voucher is $44.99, as of November 13, 2026. Microsoft notes that exam prices vary by the country or region where you sit the exam.
Here is what our policy says:
The voucher is valid for 12 months and redeemed with Pearson VUE.
The code is emailed within 12 hours of payment and also appears in your account.
You can cancel for a full refund before delivery.
A delivered code is non-refundable unless the test provider rejects it as invalid, already used or expired on first use. In that case, contact support within 14 days with the order number and a screenshot. We replace or refund the code.
Because Microsoft lists MB-210 as retired, confirm with our support whether a code can still be redeemed before you pay. See the MB-210 voucher page for the listing. Details are on our refund policy and delivery policy pages.
A 6-week plan to learn the skills
This plan assumes you know basic CRM ideas and have a Dynamics 365 Sales trial or sandbox. The hours are our suggestion, not a Microsoft figure. Plan for about 6 to 8 hours a week.
Week 1 (6 hours): Read the study guide end to end. Build a model-driven app. Create forms, views and a Word template.
Week 2 (7 hours): Study Dataverse security. Set up security roles, hierarchy security and sales territories.
Week 3 (7 hours): Configure auto numbering, currencies and fiscal years. Practice quotes, orders and invoices.
Week 4 (7 hours): Build a sales business process flow. Create duplicate detection rules. Import data with the Data Import wizard.
Week 5 (7 hours): Sales visualizations, goals and productivity controls. Work on Power BI apps for Sales, goal management, the Kanban control and the timeline control.
Week 6 (6 hours): Take Microsoft's free practice assessment from the study guide. Review every weak area in your sandbox.
Worked example: who sees which opportunities?
A sales director wants regional managers to see their team's opportunities. Reps in other regions must not. Which tool fits?
Need | Tool to configure |
|---|---|
Define regions for reporting and assignment | Sales territories |
Let managers see records owned by their reports | Hierarchy security |
Limit what each role can create, read or delete | Security roles |
Most real answers combine all three. Build this scenario in your sandbox and test it with two user accounts. You will remember it far better than a definition.
Common mistakes
Mixing up the two skill lists. The study guide keeps one list from before April 19, 2024 and one from after. If you study this material, use the newer one.
Memorizing instead of configuring. The role is a consultant job. Questions often turn on choosing the right feature for a business need.
Skipping Power Platform basics. Model-driven apps and Dataverse interactions are part of the stated audience profile.
Relying on dump sites. Dump material skips the hands-on configuration the exam tests. Use Microsoft Learn and your own sandbox instead.
Tying records to a work account. For any Microsoft exam, a personal MSA protects your records if you change employers.
If you already hold the certification
New candidates can no longer sit MB-210, but existing holders still need to keep the credential current. Microsoft's study guide says associate, expert and specialty certifications expire annually. You renew by passing a free online assessment on Microsoft Learn. Connecting your certification profile to your Microsoft Learn profile lets you schedule and renew exams and share certificates.
If you are exploring current Dynamics 365 and Power Platform options, browse our Dynamics 365 & Power Platform certifications page.
Sources
Questions about this topic
What is the difference between Microsoft 365 and Dynamics 365?
Microsoft 365 is a set of productivity and collaboration services, such as email, documents and meetings. Dynamics 365 is a family of business applications that includes Sales. MB-210 focused on Dynamics 365 Sales and how it works with Microsoft 365 services.
Can I still take MB-210 today?
No. Microsoft's exam page says MB-210 retired on November 30, 2024. For current requirements, use the related certification page linked from the exam page.
How long does it take to learn Dynamics 365 Sales?
It depends on your CRM background. Someone with sales process knowledge can cover the exam skills in roughly six weeks at 6 to 8 hours a week. Hands-on practice in a sandbox matters more than total hours.
Does the exam include Power BI?
Yes. The skills measured include implementing Power BI apps for Sales under the sales visualizations topic. Practice connecting and reading those apps rather than only reading about them.
Where can I practice for the skills this exam covered?
Microsoft links a free practice assessment from the study guide. Pair it with your own Dynamics 365 Sales trial environment so you can configure each feature the skills list names.
